Edit 'REFUNDPOLICY'

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Description	<ol style="list-style-type:upper-alpha"> <li style="text-align:justify"><span style="font-size:14px"><span style="color:#000000">Paper ticket for refund (partially or totally unused ticket) - traveler must send to Travel Counselor the unused paper ticket. Processing time starts upon receipt of the unused ticket.</span></span></li> <li style="text-align:justify"><span style="font-size:14px"><span style="color:#000000">For e‐ticket - traveler must email the Refund Request Application including the Company name and the complete name of the traveler to Travel Counselor.</span></span></li> <li style="text-align:justify"><span style="font-size:14px"><span style="color:#000000">Airline refund processing starts upon AITI’s submission of the refund application to airlines.</span></span> <ol style="margin-left:40px"> <li><span style="font-size:14px"><span style="color:#000000">Tickets cancelled on the same day of issuance </span></span> <ul style="margin-left:40px"> <li><span style="font-size:14px"><span style="color:#000000">no need to apply for refund</span></span></li> <li><span style="font-size:14px"><span style="color:#000000">tickets cancelled by the traveler on the same day of issuance can be cancelled or “voided” in the system</span></span></li> <li><span style="font-size:14px"><span style="color:#000000">a cancellation fee or NUF (Non‐Users Fee) will be charged by AITI/Airline</span></span></li> </ul> </li> <li><span style="font-size:14px"><span style="color:#000000">Tickets cancelled day after the issuance</span></span> <ul style="margin-left:40px"> <li><span style="font-size:14px"><span style="color:#000000">subject for refund</span></span></li> <li><span style="font-size:14px"><span style="color:#000000">tickets cancelled by the traveler the following day or not on the same day of issuance cannot be “voided” in the system. This is a policy strictly imposed by all airlines</span></span></li> <li><span style="font-size:14px"><span style="color:#000000">airline refund takes 3‐6 months (dependent on airline procedures, computation and timelines)</span></span></li> <li><span style="font-size:14px"><span style="color:#000000">refund charge processing fees for both the airline and AMEX applies plus  NUF (non-users fee) if applicable</span></span></li> </ul> </li> <li><span style="font-size:14px"><span style="color:#000000">Requirements for claiming refunds</span></span> <ul style="margin-left:40px"> <li><span style="font-size:14px"><span style="color:#000000">tickets whether all or partially unused must be paid in full prior release of the refunds</span></span></li> <li><span style="font-size:14px"><span style="color:#000000">as per airline policy - tickets not voided within the same day of issuance can no longer be voided in the system. The tickets will be considered good tickets and therefore due for payment to the airlines</span></span></li> <li><span style="font-size:14px"><span style="color:#000000">airlines are directly responsible for computing the actual refund value of partially used tickets</span></span></li> </ul> </li> </ol> </li></ol>
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